Frequently asked questions

When will I receive my order?

All our items are shipped with Royal Mail 48 hours tracked delivery. Please allow 2-3 days from the dispatch date to receive your order. We aim to dispatch all orders by the next working day. We offer upgraded Royal Mail 24 hour tracked delivery for an additional £1.50 per order.

What is the returns/exchange policy?

We understand that sometimes orders may not be the right fit for you. If you wish to return/exchange your item, please contact us within 14 days of receipt. We will offer you store credit with an additional £5 towards an item of your choice.

If you would prefer a refund, please contact us within 14 days of receipt. We will refund the value of your order minus the postage fee. Please allow 5-7 days for the refund to reach your account.

Any exchanges/refunds will only be actioned once we have received the products.

Do you ship outside of the UK?

Retro Rollover ship world wide.

Orders within Europe start at £13.00

Orders to other regions start at £20.00

I've not received my order can you help?

All our orders are sent with Royal Mail 48 hours tracked delivery. If you think your item may be lost, tracking details can be provided upon request.

If your order cannot be located please reach out to us via our contact form and we will aim to get back to you within 1 working day.

Can I amend my order?

If you wish to cancel your order, please contact us prior to your orders dispatch. If your order has already been shipped we are unable to make any cancellations/amendments.

If you wish to add items to your order please notify us before we dispatch your item and we will make amendements where possible.

How are your items measured?

At the bottom of each product page is a measurement chart available for you to view. All measurements are stated as below and recorded in inches.

Jackets

  • Pit to pit
  • Top to bottom
  • Pit to cuff

Trousers

  • Waist
  • Inseam
  • Leg opening width

What Brands do you sell?

Retro Rollover aim to provide authentic, hand picked items for all our customers. You can find brands such as Carhartt, Dickies, Levis, Southpole, Rocawear and more hidden gems in our store.

Why is order now out of stock?

Retro Rollover have 2 major listing sites. As all our items are exclusive 1 stock picks, it means once it has sold it becomes out of stock. Whilst we always aim to update our sales on products across both sites promptly, you may find that an item has sold via our other listing site first. In this unfortunate circumstance, we will provide you with a full refund.